How are items sent?
Big Red Apparel use royal mail for all of it's deliveries for retail customers and parcelforce48 for all of it's trade customers (unless stated elsewhere)
All items are sent free of charge however items under £4.99 are sent via royal mail 1st class standard delivery and items over that are sent via royal mail 1st class RECORDED delivery, an upgrade to recorded delivery for items under £4.99 is available for only 50p at checkout and we do recommend you use this upgrade in order to receive a faster and more reliable service.
Why are all items not sent this way?
We would like to offer the 1st class RECORDED delivery for all items however in order to keep our prices down to deliver to you high quality and low priced items we must economise on delivery for items of a lower value.
How do I track my order?
Orders can be tracked quickly and conbveniatly at; http://track2.royalmail.com/
Do I need to wait in for my delivery?
Items that are sent via royal mail 1st class RECORDED will require a signature, so please make sure that there will be someone in at the address to sign for your item(s) if in doubt have it delivered to your place of work. If for whatever reason you are out, you will be left a calling card and you can go collect your package from your local royal mail sorting office.
When will my item be sent?
All items are sent within 24hours of ordering and will only show as been in stock on our website if we physically have it in our warehouse, this enables us to provide you with a faster and more efficient service and avoids unnecessary delays, from time to time we may offer pre orders on new items when limited stock is due however that will be clearly stated on the product page. After this time it usually takes 1-2 days for delivery, however in some cases orders can be held up within the royal mail network so please allow about a week before contacting us.
I live outside the UK can I still order from you?
Already Big Red Apparel has shipped packages to India, Israel, America, Portugal and many other places quickly and efficiently, unlike most companies we will ship to anywhere in the world and this need not come at a great expense. For unsigned/untracked delivery it is a flat fee of £4.99 and for express tracked/signed for delivery it is £7.99. These prices are not based on quantity or weight, just one simple flat fee, for estimated times of arrival for your chosen country please contact us.
Should you have any other queries please do not hesitate to contact our shipping team at; firstname.lastname@example.org